FAQs

Where is your store located?
214 Chapel Street, Prahran VIC 3181 (Australia)

Can I come to your store and browse and/or shop?
Yes, you can! Find our current hours below, but always check our google page on public holidays for our most current regime.

Sunday:                      10am - 5pm
Monday:                     10am - 6pm
Tuesday:                    10am - 6pm
Wednesday:               10am - 6pm
Thursday:                  10am - 6pm
Friday:                        10am - 7pm
Saturday:                   10am - 6pm

What are your COVID Guidelines?
Though Evolve is now open to the public, in reopening we are required to abide by the specified Government COVID 19 Guidelines: Mandatory Masks for Staff and Customers, Hand Sanitation, Social Distancing and Density Limitations. We thank you for your understanding.

Can I come to your store to pick up items?
During COVID-19 you can pick up orders in store, however you must contact us to confirm a mutually suitable pickup time.

Do you deliver to locations outside of Australia?
Yes, we do. We will need to confirm a shipping cost with you, dependent on item size, weight and the final destination. Due to Marketing and Sales Agreements, there are certain Australian Distributors that limit what can be shipped outside of Australia.
Please Note: We cannot deliver NikeSB to locations outside of Australia.

How long does delivery take?
At this time, we dispatch twice weekly, on Mondays and Thursdays. Once your order is dispatched, you will be contacted with tracking and delivery details. Delivery times vary depending on location and available postage services. During COVID-19, Australia Post is under significant pressure, which will need to be considered when waiting for deliveries to arrive.

https://auspost.com.au/mypost/track/#/search

How much does delivery cost?
Australia Post is our main delivery partner and where possible we use their prepaid packaging to keep costs down. We offer free shipping on orders over $150 and free Express Delivery on orders over $250.

Do you allow automated purchases?
Any purchases made through our online store that are suspected to have been processed by automated purchase software will be canceled and your order refunded. This decision is final, and entirely at our discretion.

What’s your returns/exchange policy?
We accept returns and/or exchanges where items are determined to be faulty due to manufacturing. We can also do exchanges where items are incorrect sizes. For further information regarding our Returns Policy, click here. Please contact us via email, or call the store on (03) 9529 5466 if you wish to make an exchange.

Do you offer returns for spite?
We can't return an item based purely on spite.

The item you’ve sent me is damaged or faulty.
Please contact us via email at; sales@evolve214.com or call the store on (03) 9529 5466.

How do I return something I’ve bought?
Please contact us via email at; sales@evolve214.com or call the store on (03) 9529 5466.

My item hasn't delivered yet?
We will contact you with tracking and delivery details once your item has been dispatched. Should you have any concerns please contact us via email.

I’ve changed my mind?
We do not allow returns based on change of mind.

What payment methods can I use?
We accept Visa or Mastercard, Amex, PayPal and AfterPay.

Last updated: 5/11/2020